ALK Diamonds ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information We Collect
When you browse our site, create an account, or place an order, we may collect:
- Contact details such as your name, email address, phone number, and shipping/billing address.
- Order details, including the products you purchase, order history, and preferences.
- Payment information processed securely by our payment partner, Razorpay. We do not store your card, UPI, or bank details on our own servers.
- Basic technical information such as your browser type and IP address, used for security and site performance.
How We Use Your Information
- To process and deliver your orders, including sharing your address with our shipping partners.
- To send order confirmations, shipping updates, and respond to customer support requests.
- To improve our products, website, and shopping experience.
- To send occasional offers or updates, which you can opt out of at any time.
Sharing Your Information
We never sell your personal information. We share it only with trusted partners who help us run our business — payment processing (Razorpay), courier and logistics partners, and, where legally required, government authorities.
Data Security
We use industry-standard safeguards to protect your data, and access to customer information is restricted to authorised personnel who need it to do their jobs.
Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us. You may also update your saved addresses and account details directly from your account dashboard.
Contact Us
If you have any questions about this Privacy Policy, please reach out to us through our Contact page.