We want your jewellery to arrive safely and on time, and we want you to love it once it does. Here's how shipping, tracking, and returns work.
Shipping
- Orders are shipped within 2 business days of confirmation, in secure, eco-friendly packaging.
- Delivery typically takes 5–7 business days, depending on your location.
- Free shipping on all orders above ₹2,000; a standard shipping charge applies below that.
- You'll receive a tracking ID by email/SMS as soon as your order ships, and can track it any time from your account or our Track Order page.
Returns & Exchanges
- Returns and exchanges are accepted within 30 days of delivery.
- Items must be unworn, undamaged, and returned with their original packaging, tags, and certification.
- Customised or engraved pieces cannot be returned or exchanged unless there is a manufacturing defect.
- To start a return, open the order from your Orders page and follow the return/cancel instructions there, or contact our support team.
Refunds
Once a return is received and inspected, refunds are processed to your original payment method, usually within 5–7 business days.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost.
Need Help?
Our team is happy to help with any shipping or return question — reach out through our Contact page.